Billing & plans

Billing runs through Shopify. Charges appear on your Shopify invoice alongside your other apps; we never see or store a card.

The trial#

Thirty days from install, on any plan. Nothing is charged during it, and uninstalling before it ends charges nothing at all.

One deliberate detail: realtime indexing stays off while a trial is pending. A trial that hasn't converted is treated as the scheduled tier for indexing purposes. Paid capabilities start when the charge is accepted — which is also why your first realtime webhook arrives moments after you approve the subscription rather than on install day.

Changing plans#

Upgrades

apply immediately. Shopify prorates the difference, and the new limits take effect at once — including creating webhook subscriptions if you're moving into a realtime tier.

Downgrades

apply at the next renewal, so you never lose a connected source mid-month. If you're over the new plan's source limit at renewal, the admin asks you to choose which sources to keep rather than silently disconnecting one.

What is actually enforced#

Being straight about the last two rows matters: nothing stops a Starter shop indexing 300,000 products. If you do, we'll talk to you about a plan that fits, not throttle you mid-season.

Invoices and taxes#

Shopify issues the invoice and handles tax. Billing questions specific to the charge — receipts, VAT numbers, payment failures — go through Shopify. Questions about what you're paying for come to us.

Cancelling#

Uninstalling the app cancels the subscription. There is no notice period and no cancellation fee. See uninstalling for what happens to your data.